Manual 2 details key knowledge and skills regarding the use of routine outcome measurement in clinical practice, including:

1. What to measure
2. Creating a “culture of feedback” in service delivery
3. Using feedback to inform and improve care

Upon completion of the manual, readers will be able to:

• Describe the specific components of routine outcome measurement
• Use of outcome and alliance measurement instruments in routine clinical care
• Identify important factors in creating a culture for measuring client outcomes and using feedback processes
• Describe strategies for using feedback to inform and improve care on a routine and ongoing basis

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